We're happy to help. Please read through our help articles below before contacting us. However, if you're stuck please submit a help request below.
To initiate a download simply click on any link within the resources section or the product page. If it's a brochure a new tab will open and load a PDF. For other resource documents will be PDF or ZIP files, but you much move on to step 2 in order to download.
On the Downloads page there are two different file formats that you will have access to: PDFs and ZIP folders.
If you have not provided an address yet you will be asked to enter yours. If you have already entered your address on your device/brower the website will skip this question.
Once you've submitted your address you will move to step 3, however note which type of file (PDF or ZIP) you are trying to download because browsers treat them differently.
Most browsers will open a new tab or window and show you the PDF you clicked on. From there you can read it in the browser, or download to your machine using the default tools.
However, sometimes your browser or device settings will not allow a tab to be opened (such as when pop-up blockers are enabled). In this case you can simply click on the "Click Here" link in the modal to initiate the download manually.
Zip files will be download directly to your downloads folder on your device. You may or may not see any indication of the download in your browser, so please double check your downloads folder.
Most often there is a progress indicator shown in the bottom of the browser window, or as a fly-out in the upper right of the window.
To initiate a download simply click on any link within the resources section or the product page. If it's a brochure a new tab will open and load a PDF. For other resource documents will be PDF or ZIP files, but you much move on to step 2 in order to download.
If you have not provided an address yet you will be asked to enter yours. If you have already entered your address on your device/brower the website will skip this question.
Once you've submitted your address you will move to step 3, however note which type of file (PDF or ZIP) you are trying to download because browsers treat them differently.
Most browsers will open a new tab or window and show you the PDF you clicked on. From there you can read it in the browser, or download to your device using the default tools.
However, sometimes your browser or device settings will not allow a tab to be opened (such as when pop-up blockers are enabled). In this case you can simply tap on the "Click Here" link in the modal to initiate the download manually.
Zip files will be download directly to your downloads folder on your device. On iOS this is found within the "Files" app, and on Android you can find them in the "My Files" app.
You will see a progress indicator of the download in your browser, however it can sometimes go by quickly so be on the look out for it.
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